• Primo is the first comprehensive property management company in Thailand to utilize robots for delivery and cleaning services for residents, enhancing convenience at all times of living and elevating happiness through innovation. They are piloting four quality projects covering "condominiums and hotels."

• The duo "Brother Primo and Sister Primo" are two IoT robot innovations developed by Primo for delivery and cleaning services in the projects managed by Primo, enhancing the DoorMart service that delivers convenience right to residents' doors, with notifications via the Primo Plus app and Line application.

• Reinforcing the elevation of happiness in living through innovative services and building on the success of DoorMart, which provides convenience right to the door of residents' rooms, ensuring safety and peace of mind in service to make living easier for you, responding to the Smart Living trend and catering to the diverse living behaviors of residents within the projects.

• Primo is moving forward with the Happy Maker concept, creating your happiness with heartfelt services, committed to creating perfect happiness at every moment of living for everyone by integrating innovation and technology into project services.

• Primo, the Happy “Smart Living” Maker, makes happiness in life easy... choose Primo to take care of you.

• Primo emphasizes sustainable development with a focus on the environment through the Primo Care concept: Happy “Sustainability Society” Maker, where Brother Primo and Sister Primo, the two delivery and cleaning robots, are made from environmentally friendly materials and are reusable. They have also been tested to save energy by up to 50% compared to traditional delivery and cleaning methods.*

“Primo, Happy “Smart Living” Maker makes happiness in life easy... choose Primo to take care of you” This message comes from the experts in comprehensive real estate service (One Stop Service) at Primo Service Solution Public Company Limited (PRI), directed to customers after-sales service, reinforcing the importance of service development to enhance convenience in living within the condominium and hotel projects for residents with diverse lifestyles at all times through the use of “Brother Primo and Sister Primo” , two IoT robot innovations developed by Primo for delivery and cleaning services within the projects managed by Primo, including condominiums and hotels, enhancing convenience with notifications via the Primo Plus application and Line application, which builds on the success of DoorMart that focuses on delivering convenience to residents right to their doors with confidence in safety and peace of mind in the services provided by Primo.

“Robots” are increasingly playing a role in daily life, whether it be industrial robots, workplace robots, robots for moving items, or household robots, all designed to facilitate and assist in various tasks. With the advanced and modern capabilities of robots, they can now respond to humans in terms of voice commands and intelligent operations, making life easier. Primo is the first in the real estate service industry to introduce “Brother Primo - Sister Primo,” two intelligent robot partners providing delivery and cleaning services that meet the Smart Living needs.

Primo is the first comprehensive property management company to use robots for delivery services to residents, making life easier. They plan to expand the concept of “Happy Maker, creating your happiness with heartfelt services, committed to creating perfect happiness at every moment of living for everyone,” aiming to cover all projects within three years, reinforcing the plan to create “Super Living Service,” a comprehensive real estate service for both B2B and B2C customers. Currently, they are piloting four projects in prime locations: Park Origin Thonglor, Origin Plug & Play Nonthaburi Station, The Origin Ladprao-Bangkapi, and Staybridge Suites Bangkok Sukhumvit. The delivery robots are part of Primo's service business development, building on the success of DoorMart's delivery service and enhancing the convenience for diverse customer groups according to their different lifestyles.

Mr. Surin Sahachato Phokanant, Chief Executive Officer of Primo Service Solution Public Company Limited views the trend of modern living and the continuation of the Primo Happy Maker concept by emphasizing the development of services through innovation to enhance convenience in living. This aligns with the Smart Living trend, which has diverse living behaviors within the projects. Over the past 10 years of operation, Primo has continuously studied and developed technological breakthroughs, believing that technology is a mega trend that will play a role in transforming the real estate service business and becoming part of daily life. This is becoming increasingly evident today, as Primo has recently introduced IoT innovation robots to serve residents for the first time.

“Brother Primo” delivers items right to the door with energy-saving IoT innovation, easy to use, and notifications via Line.

The highlight of the intelligent robot innovation is that whenever you want to receive something, you don’t have to worry; “Brother Primo” takes care of it, providing parcel delivery, letters, and items right to your door at all times. Through the technology services that Primo has invested in developing IoT technology to enhance operational capabilities with modern and highly efficient technology.

  • Self-operating without human control, such as battery charging.
  • Learning positions and detecting objects to increase accuracy and navigate correctly.
  • Smooth movement and adjustable speed to safely transport items in various environments, such as moving between buildings to expand service coverage.
  • Status monitoring and summarizing operational data.

Enhancing technological capabilities, “Brother Primo” delivers items to meet the lifestyle needs, providing unlimited convenience in delivery service.

  • Can deliver up to 10 items at a time, with adjustable storage compartments to accommodate various delivery formats.
  • Can carry a total weight of up to 60 kilograms.
  • Easy parcel tracking and notifications at your fingertips through the Primo Plus application and Line application.
  • Clean and safe with UV light sterilization technology, achieving 99.9% effectiveness.
  • Laser SLAM Navigation technology for maximum operational accuracy and excellent obstacle avoidance.

“Sister Primo” is a 4-in-1 cleaning robot that sweeps, scrubs, vacuums, and mops with one device, keeping every area clean and beautiful at all times for you.

  • Cleans every stain, sweeps, vacuums, and mops on all surfaces, such as marble, tiles, resin, or even carpets, keeping them clean at all times.
  • Operates autonomously, can refill and drain water automatically, and works in conjunction with other robots.
  • Equipped with sensor technology for agile movement, smoothly avoiding obstacles.
  • Can monitor status, remember operations, and summarize operational data.

Another highlight of the duo “Brother Primo and Sister Primo” is their ability to communicate, sing, and create interactive responses with customers, resembling a living service staff. In addition to applying technology in services to facilitate and meet the diverse living trends, Primo emphasizes conducting business under the PRIMO CARE concept: HAPPY “SUSTAINABILITY SOCIETY” MAKER: Primo creates a community that grows with sustainable happiness, where Brother Primo and Sister Primo help reduce energy consumption within projects by up to 50% compared to traditional delivery and cleaning methods. All materials used are environmentally friendly and reusable, made from industrial-grade aluminum, all to deliver happiness to customers, residents, communities, and society while maintaining a commitment to sustainable environmental practices.

“The introduction of intelligent delivery robots, Brother Primo and Sister Primo, and cleaning robots to serve residents in condominiums and hotels, along with notifications via the Primo Plus app and Line application, marks a significant step for the company in fully digitizing service operations. The integration of technology into the business not only helps Primo lead in the service industry but also enhances service quality and better meets customer needs. We will be a Happy Maker with services that cater to consumer happiness throughout every stage of life,” Mr. Surin stated.

Mr. Ingrat Traisap, Service Innovation at Primo Service Solution Public Company Limited, the developer of “Brother Primo and Sister Primo,” the IoT robot duo, believes that the strength of every business in the Primo group lies in the service standards that create the utmost happiness for consumers. As the trend of living and lifestyle behaviors rapidly shifts towards a more digital life, Primo emphasizes enhancing happiness through the application of service innovations, responding to the Smart Living lifestyle. Plans are in place to develop innovations and technologies to facilitate and simplify the lives of consumers with diverse needs and lifestyles 24/7, alongside a commitment to sustainable innovation in energy use, reducing carbon footprints, and utilizing environmentally friendly materials to create a better quality of life for consumers, communities, and society.

In the fourth quarter of 2024, the trial use of Brother Primo and Sister Primo, delivery and cleaning robots, will begin in four condominium and hotel projects to strengthen DoorMart, a convenience service for residents' every need right to their doors, such as parcel delivery, laundry services, and cleaning services. All residents will receive services with confidence in safety and peace of mind, making living easier. DoorMart has achieved great success after trial use in several projects managed by Primo, such as Knightsbridge Prime Sathorn, Knightsbridge Space Rama 9, and The Origin Ram 209 Interchange, among others.

By 2025, Primo aims to expand DoorMart services and the IoT robots, Brother Primo and Sister Primo, in an additional 13 projects managed by Primo, increasing the number of projects served by 285%. This marks another significant step for Primo in reinforcing the concept of Primo Happy “Smart Living” Maker, making happiness in life easy... choose Primo to take care of you.

Primo Service Solution Public Company Limited (PRI) is a leading provider of comprehensive real estate-related services in the country, with over 11 years of experience. Currently, it operates under three main business groups:

1.Upstream Business Group – Pre-Living Services, including consulting and construction management services for real estate projects, architectural design services, structural engineering, construction supervision, and technical consulting services.

2.Midstream Business Group – Living Services, including management services for condominium juristic persons, housing estates, shopping malls, buildings, and offices, luxury condominium management services, management of Residential Property and Service Apartments, comprehensive real estate buying-selling-leasing services, investment partner sourcing, marketing consulting services for real estate businesses, Personal Assistant services for foreigners, and technology development services for living.

3.Downstream Business Group – After-Sales Living Services, including interior design and decoration services, complete contracting services, cleaning services, building management, and sales of home and living products in a Lifestyle format.